Additional Services

Tenant Satisfaction – The Fivestone Way

A satisfied tenant is much more likely to be a long-term tenant, and one who will probably take better care of your property than a tenant who is dissatisfied with the services provided. To ensure that your tenants remain pleased with their rental experience, we offer an extensive portfolio of tenant-facing services at no extra cost to you.

Filter Delivery Service

Let Fivestone take the lead. Scheduling and staffing open showings or private showings is a time-consuming process that can quickly eat away at your profit margin. With Fivestone, we’ll take on this task for you and provide potential tenants with opportunities on their schedule to fall in love with your property.

$1 Million in Identity Protection

1 in 4 Americans are victims of identity fraud. Through Fivestone, your adult leaseholders receive:

$1 million in coverage backed by AIG
Monitoring through IBM’s Watson
A dedicated, U.S.-based Identity Restoration Specialist

Resident Rewards Program

Make rent day a rewards day for your tenants. Fivestone provides cash, gift cards and exclusive discounts that can help your renters save up to $4,500 annually on everyday expenses.

24/7 Maintenance Coordination

Maintenance is an around-the-clock job, and we’re here for your tenants, day and night. We make it easy to report maintenance issues at any time, via either the online tenant portal or a quick phone call.

Home-Buying Assistance

Fivestone is happy to work with tenants who want to move on to homeownership. We have a variety of tools available to help make this goal become a reality.

Credit Building

If a renter so desires, Fivestone will report every rent payment to the Credit Bureau, which will help the renter build credit. The renter can expect average increases of from 23 points to 42 points, which boosts the renter’s buying power. The Fivestone team can even report up to the past 24 months of payment history, which creates an immediate credit boost.

Fivestone has secured the industry-leading value policy from an A-rated carrier. Your renters benefit by being added to our master policy so all of their insurance requirements in the lease are met. Renters or property owners also have the option to secure a retail individual policy.

Move-In Concierge

We make move-in a breeze! One phone call sets up utility, cable and internet services – we’ll even make sure your new tenant gets all the best promotions and discount codes.

Vetted Vendor Network

Both the property owner and the renter will have added peace of mind knowing that Fivestone utilizes only service providers who we have screened to ensure they meet and exceed our standards for insurance and bonding, licensing, and professionalism on the job. Both you and your tenants deserve the best service designed to protect your investment while providing a comfortable, stress-free rental experience. Let Fivestone show you how!